We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.


Michelle Kloostra, CCR,VT

Client Care Representative
Growing up on my family's hog farm. I was always around animals and wanted a job where I could help and be around them. My dad also was a vet tech before taking over the family farm. I graduated from University of Guelph, Ridgetown Campus for Veterinary Technology, in 2009. I worked at the clinic through college in the food room and as kennel staff. I Loved the people I worked with and really loved the care that everyone gave to all the pet that came through the doors and I wanted to be a part of that. I'm sure everyone says the animals are the best part of the job but it's not just that I love being able to help someone understand their pet's needs or to help someone when they don't know what's going on and what can be done to help them at that moment. Living on the farm I had many pets from cats and dogs to goats and even a few cows. The 1st pet thought that was mine from the start is my current furry baby, my Basset Hound Frogger. I really enjoy sewing and making garments and costumes for myself and my friends. I also enjoy colour, so my hair is always changing and evolving.


What you need to know about kitten vaccinations

Kittens will get vaccinations at 8 weeks, 12 weeks and 16 weeks, then annually. Overview A vaccine is a substance created to incite an immune response for a particular disease.  It needs to be given multiple times to a kitten to initiate his immune system. 

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Wednesday, March 18, 2020:

1. We are currently operating a "closed-waiting room" policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 613-394-4811. We will bring your pet into the clinic for an examination with the veterinarian. The veterinarian will then call you to discuss our recommended treatment plan. After your appointment, a technician will return your pet to your car and take care of any needed medications and payment.

2. We are continuing to accept appointments for urgent or sick pets only. All other services will be scheduled for a later time.

3. We are still OPEN with the following hours: Monday to Friday 9:00 am – 5:00 pm, Saturday & Sunday: Closed.

4. If you are ordering food or medications, please allow 5-7 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive at 613-394-4811 to pick up your order, but do not enter the clinic. We do have our online store available, which can be accessed from our website by clicking the online store button.

5. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

6. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our jobs. We have taken these measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur.

- Your dedicated team at Hillcrest Animal Hospital