We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.


Aural Hematoma

Broken down, the word “Aural” means ear, “Hematoma” means an accumulation of blood outside a blood vessel. An aural hematoma is a collection of blood between the cartilage plate and surface of the ear. It will appear soft and fluid-filled on the pinnae or flap portion of the ear. It may become turgid or tight if it fills extremely full. The exact cause of an aural hematoma is not completely understood, though it is commonly seen after aggressive head shaking or trauma to the ear pinna. The incidence is more frequent in patients with ear infections and allergies. Aural hematomas are often unilateral (one side only) but less commonly can occur in both ears.

The treatment for an aural hematoma is the process of removing the accumulated blood from the ear pinna. It will be drained at your first appointment and every 3 days thereafter for three or four treatments as long as the amount the ear produces decreases at each visit.

Draining the ear is the most favourable and least invasive treatment option as well as least expensive. There is also the option of surgical repair. In a small percentage of cases, we need to move forward with surgery if draining is ineffective and recurrence is persistent.

When we drain the ear, we first disinfect the pinnae and apply a gel on the skin to freeze the area. Next, we insert a needle and use a syringe to pull the free blood out of the ear flap. A small amount of steroid is then injected into the area we just drained. This is to reduce inflammation and allow the ear to heal.

On occasion, we send our patients home with Prednisone (an oral steroid) to assist with itchy skin or swelling. Trazodone may be prescribed to be given 1 – 2 hours before your next appointment to reduce stress and anxiety for the next ear drain appointment. We may also send home medication to treat an ear infection if that is the cause of the head shaking.

An aural hematoma is not life threatening however if left untreated it can be a very painful process for your pet and result in a deformity of the animal’s ear.

Written by: Darlene Cannon, RVT



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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

Last updated: Tuesday, May 19, 2020

1. We are currently operating a "closed-waiting room" policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 613-394-4811. We will bring your pet into the clinic for an examination with the veterinarian. The veterinarian will then call you to discuss our recommended treatment plan. After your appointment, a technician will return your pet to your car and take care of any needed medications and payment.

2. We can now see all cases by appointment only.

3. We are still OPEN with the following hours: Monday to Friday 9:00 am – 5:00 pm, Saturday & Sunday: Closed.

4. If you are ordering food or medications, please allow 5-7 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive at 613-394-4811 to pick up your order, but do not enter the clinic. We do have our online store available, which can be accessed from our website by clicking the online store button.

5. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our jobs. We have taken these measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur.

- Your dedicated team at Hillcrest Animal Hospital