We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.


Bullseye or Black Fly?

Tis the season for black flies and ticks! This time of year, we get a lot of calls from concerned owners who think that their dog has a bullseye mark from a tick bite. The interesting fact is that dogs don’t get the stereotypical bullseye that we associate with tick bites and Lyme disease. The bullseye can only be seen, sometimes, in humans who have been bitten by ticks. Lyme disease in dogs is commonly indicated by a shifting lameness, fatigue, loss of appetite and sometimes, they don’t even show any signs at all. Below, is an example of a bullseye that can be associated with tick bites on a human.


These examples below are of black fly bites on a dog. Thankfully, they usually look worse than they actually feel and most dogs don’t bother at them too much. In most cases, we don’t treat black fly bites unless they are extremely bothersome to the dog, or if they become infected. It is most common to find these bites in the groin area, belly, face, or anywhere that the skin is exposed, with minimal amounts of hair.

tick bites

If you have concerns about ticks, please don’t hesitate to contact us and we are happy to help answer any questions you might have, in regards to ticks and tick prevention. Unfortunately, we do not have prevention for blackflies, as we do for fleas and ticks. Some tricks I’ve heard include tying a dryer sheet around their collar or using small amounts of child safe bug spray.

Written by Kelsey Hewgill, RVT


What you need to know about kitten vaccinations

Kittens will get vaccinations at 8 weeks, 12 weeks and 16 weeks, then annually. Overview A vaccine is a substance created to incite an immune response for a particular disease.  It needs to be given multiple times to a kitten to initiate his immune system. 

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

Last updated: Tuesday, May 19, 2020

1. We are currently operating a "closed-waiting room" policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 613-394-4811. We will bring your pet into the clinic for an examination with the veterinarian. The veterinarian will then call you to discuss our recommended treatment plan. After your appointment, a technician will return your pet to your car and take care of any needed medications and payment.

2. We can now see all cases by appointment only.

3. We are still OPEN with the following hours: Monday to Friday 9:00 am – 5:00 pm, Saturday & Sunday: Closed.

4. If you are ordering food or medications, please allow 5-7 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive at 613-394-4811 to pick up your order, but do not enter the clinic. We do have our online store available, which can be accessed from our website by clicking the online store button.

5. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our jobs. We have taken these measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur.

- Your dedicated team at Hillcrest Animal Hospital