We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
In most potential emergencies, we will want you to bring your pet in for us to triage and determine the severity of the condition and how we can help. If your pet is in labour, please call the hospital BEFORE coming in. The reason for this is simple — if your cat or dog is not in distress or having issues, by bringing her into the hospital will create potential problems for the safety of the mother and her litter. If you call first, we can triage over the phone and determine if your pet needs help.
The following are some examples of issues that may arise:
My pet has a green discharge — It is perfectly normal, and you should see this. Green is good! Smelly and pus-like are not good.
My pet has been pushing for 30 minutes — The pet may deliver a puppy or kitten very quickly, but it may take 30 to 60 minutes for the little one to show its face. Be patient and give the Mom a chance. Any hard pushing over 60 minutes needs to get to the hospital immediately.
I have seen a pup in the birth canal for 15 minutes — it is not normal if this occurs get to the Veterinarian immediately.
It has been 3 hours since she delivered the last kitten — that is okay. The mother may take up to 4 hours between deliveries as long as she is resting and not contracting or pushing.
The animal is chewing at herself aggressively. The birthing process is painful, but at no point should the animal self-mutilate. It is a sign there is something very wrong.
The temperature and/or progesterone level dropped 24 hours ago, and nothing has happened yet. Not all people will be testing for these things, but if you are anything past 24 hours is a sign for alarm.
My pet is having tremors. Any fever, tremors or vomiting is a clear sign that your pet is in distress and needs help from the Veterinary Team.
If your birthing pet does need to come in, we will do our best to assist the natural birthing process but be aware 70 – 80% of animals that come to the hospital will need a Cesarean Section. Be sure to bring all puppies that have already been delivered with the Mom to the animal hospital. No pup is to be left behind.
Kittens will get vaccinations at 8 weeks, 12 weeks and 16 weeks, then annually.
A vaccine is a substance created to incite an immune response for a particular disease. It needs to be given multiple times to a kitten to initiate his immune system.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
Last updated: Tuesday, May 19, 2020
1. We are currently operating a "closed-waiting room" policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 613-394-4811. We will bring your pet into the clinic for an examination with the veterinarian. The veterinarian will then call you to discuss our recommended treatment plan. After your appointment, a technician will return your pet to your car and take care of any needed medications and payment.
2. We can now see all cases by appointment only.
3. We are still OPEN with the following hours: Monday to Friday 9:00 am – 5:00 pm, Saturday & Sunday: Closed.
4. If you are ordering food or medications, please allow 5-7 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive at 613-394-4811 to pick up your order, but do not enter the clinic. We do have our online store available, which can be accessed from our website by clicking the online store button.
5. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our jobs. We have taken these measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur.
- Your dedicated team at Hillcrest Animal Hospital