Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
In most potential emergencies, we will want you to bring your pet in for us to triage and determine the severity of the condition and how we can help. If your pet is in labour, please call the hospital BEFORE coming in. The reason for this is simple — if your cat or dog is not in distress or having issues, by bringing her into the hospital will create potential problems for the safety of the mother and her litter. If you call first, we can triage over the phone and determine if your pet needs help.
The following are some examples of issues that may arise:
My pet has a green discharge — It is perfectly normal, and you should see this. Green is good! Smelly and pus-like are not good.
My pet has been pushing for 30 minutes — The pet may deliver a puppy or kitten very quickly, but it may take 30 to 60 minutes for the little one to show its face. Be patient and give the Mom a chance. Any hard pushing over 60 minutes needs to get to the hospital immediately.
I have seen a pup in the birth canal for 15 minutes — it is not normal if this occurs get to the Veterinarian immediately.
It has been 3 hours since she delivered the last kitten — that is okay. The mother may take up to 4 hours between deliveries as long as she is resting and not contracting or pushing.
The animal is chewing at herself aggressively. The birthing process is painful, but at no point should the animal self-mutilate. It is a sign there is something very wrong.
The temperature and/or progesterone level dropped 24 hours ago, and nothing has happened yet. Not all people will be testing for these things, but if you are anything past 24 hours is a sign for alarm.
My pet is having tremors. Any fever, tremors or vomiting is a clear sign that your pet is in distress and needs help from the Veterinary Team.
If your birthing pet does need to come in, we will do our best to assist the natural birthing process but be aware 70 – 80% of animals that come to the hospital will need a Cesarean Section. Be sure to bring all puppies that have already been delivered with the Mom to the animal hospital. No pup is to be left behind.
Kittens will get vaccinations at 8 weeks, 12 weeks and 16 weeks, then annually.
A vaccine is a substance created to incite an immune response for a particular disease. It needs to be given multiple times to a kitten to initiate his immune system.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 19, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. OPERATING HOURS
We are OPEN with the following hours:
Monday to Friday 9:00 am – 5:00 pm Saturday & Sunday: Closed
NEW PET OWNERS
Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!
- Your dedicated team at Hillcrest Animal Hospital