We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

613.394.4811

Parasite Prevention

While keeping our clients and teams protected

The arrival of warmer weather means the arrival of ticks, fleas and/or heartworm. To help your furry family member remain free of these unwelcome guests, let’s get them protected!

Although our community is faced with an unprecedented situation, our team at Hillcrest Animal Hospital has taken additional measures to protect you and our team while providing the necessary care and prevention treatment for your pet.

We are offering a new Parasite Prevention Plan for Pets – a plan designed to provide your pet with parasite prevention while practicing physical distancing during these challenging times.

Check out which of these three options is best for you and your pet:

Option 1: Prevention Medication Pick Up or Home Delivery

When to pick this option: “My pet is healthy and I want to ensure it stays that way.”

This option is best for: Clients whose pets have visited our hospital in the last 12 months.

  1. Call or email us to provide updates or changes to your pet’s health.
  2. Decide on the best method to receive the medication – home delivery or hospital pick up*.
  3. Receive or pick up medication for your pet. Instructions will be provided on how you can administer the medication.

*For home delivery, shipping charges will apply.
All pick ups at our hospital are “no-contact.” When you arrive, remain in your vehicle and call us so we can bring the medication to you.

Option 2: Prevention Medication with a Telemedicine Check-Up

When to pick this option: “My pet is generally healthy, but I have a few concerns.”

This option is best for: Clients whose pet would benefit from a virtual check-up with a veterinarian, or if your pet has not been to our hospital in over 12 months.

  1. Click on the “Online Consultation” button at the top of this page. Follow the steps to create an account or to log in
  2. Book a consultation via phone or video
  3. The veterinarian will connect with you to discuss your pet’s health. You will receive a prescription for seasonal medication to be picked up or shipped directly to your home*. The doctor will also discuss any additional recommendations related to your pet’s health (including a contactless visit if necessary).
  4. Receive or pick up medication for your pet. Instructions will be provided on how you can administer the medication.

*For home delivery, shipping charges will apply.
All pick ups at our hospital are “no-contact.” When you arrive, remain in your vehicle and call us so we can bring the medication to you.

Option 3: Prevention Medication with Contactless Hospital Visit

When to pick this option: “My pet has health challenges.”

This option is best for: Clients whose pet is on regular medication, has existing conditions (weight loss, chronic issues, or medications), and/or has had a noticeable change in health, and may require an examination from our veterinarian.

  1. Call or email us to discuss your pet’s health and to book an appointment.
  2. When you arrive, remain in your vehicle and call us. We will provide directions on a contactless method to transfer your pet to us for their visit. Only your pet enters the hospital while you remain in your vehicle.
  3. The veterinarian will connect with you via phone or video during or post exam. The doctor will discuss any additional testing that is recommended based on diagnosis.
  4. One of our staff members will bring the seasonal prevention medication (and any other medication) to you outside the hospital along with your pet.
  5. We will discuss treatment and take payment over the phone (or bring the credit and debit card machine to you, where applicable).

For your parasite prevention inquiries, please send us an email at info@hillcrestanimalhospital.ca, or call us at 613.394.4811Due to higher than normal call volume, we may not be able to answer the phone right away. Please leave us a message or send us an email and we will get back to you as soon as possible.

Our regular methods may have changed, but our goal remains the same – to ensure our furry friends continue to stay healthy and protected so you can enjoy their snuggles all year long.

For regular updates on our hours and visit protocols, please follow our social media platforms.

Sincerely,
Your dedicated team at Hillcrest Animal Hospital

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

Last updated: Tuesday, May 19, 2020

1. We are currently operating a "closed-waiting room" policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 613-394-4811. We will bring your pet into the clinic for an examination with the veterinarian. The veterinarian will then call you to discuss our recommended treatment plan. After your appointment, a technician will return your pet to your car and take care of any needed medications and payment.

2. We can now see all cases by appointment only.

3. We are still OPEN with the following hours: Monday to Friday 9:00 am – 5:00 pm, Saturday & Sunday: Closed.

4. If you are ordering food or medications, please allow 5-7 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive at 613-394-4811 to pick up your order, but do not enter the clinic. We do have our online store available, which can be accessed from our website by clicking the online store button.

5. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our jobs. We have taken these measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur.

- Your dedicated team at Hillcrest Animal Hospital