Pet Food – Why Didn’t You Tell Me We Were Out!

Has this happened at your home? It most certainly has at mine. My kids are in charge of feeding the cats, and it seems they never tell me until Friday night when the food container is empty that we are in need of pet food. Even if they do tell me in advance I am so busy at work I often forget to order or bring it home with me!

Well, now we can help with that! We have added the ability and convenience of ordering your pet food online. The best part of this is you can order it at the time you are thinking of it. Like at 7:00 pm just after you get home from your busy day at work, grocery shopping, making dinner and about to collapse on the couch. You feed the dog and realize you need food. If tomorrow is going to be anything like today you are not going to remember about the pets food so order it now! It can be delivered right to your door. That takes one thing off your “to do” list, and you can get home sooner!

  • You can order anytime – 24 hours, 7 days a week.
  • Delivery to your doorstep, work, elderly parents home, wherever you like.
  • Set up auto reorder when you know how often you will need a bag and save money!

Before you use online ordering, you will have to register, so do that now as it takes 24 to 48 hours. Once set up, it is ready to use when you need it. Just go to our website, click the Online Store button and then hit Register. It will ask for your email address and have you set a password. You can now choose the pet food you wish to order, and it will be submitted for doctor approval. It is because many of our pet foods are prescription diets, BUT once you are approved for the first time it is saved for up to 12 months, so after this first registration period, the process will be much faster. Food often arrives as quick as 24 to 48 hours later.

Our goal is to remove stress and make you and your pets life convenient and enjoyable. Any questions or for help registering, please do not hesitate to call us at Hillcrest Animal Hospital, 613-394-4811.

We are here to help!

Written by: Darlene Cannon, RVT



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Last updated: December 14, 2020

Dear Clients,

With recent changes to restrictions on businesses, we are pleased to advise that effective May 19, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.


This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!



We are OPEN with the following hours:

Monday, Wednesday, Friday: 8:00 am – 6:00 pm
Tuesday, Thursday: 8:00 am - 7:00 pm
Saturday: 9:00 am - 1:00 pm (Nutrition Centre Only)
Sunday: Closed


Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

- Your dedicated team at Hillcrest Animal Hospital