We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

613.394.4811

Philosophy

As recently as just a couple of decades ago veterinary medicine placed an emphasis on “fire-engine medicine”. This meant that we did very little with our patients unless they were actually ill or hurt, at which point we would rush into action to deal with the current injury or problem. As their pets have come to be a much more important part of their lives, veterinary clients have begun to insist on better, “preventive” care for their beloved companions. Veterinarians have responded to this by performing many more routine tests and procedures that are familiar to our clients; routine blood and chemistry screens, vaccinations, regular physical exams, x-rays and dental care, pre-operative blood work and intra-operative fluid therapy to name just a few. All of these procedures are designed to detect or prevent problems before they can occur when they are most easily treated. The emphasis in veterinary medicine has therefore shifted from “fire-engine medicine” to preventive health care. We at Hillcrest Animal Hospital believe that this is the best form of care that can be offered to our clients for their pets. Each and every member of our staff has made it their goal to be involved in practicing only the highest quality preventive medicine and surgery with compassion, an emphasis on client education and the preservation of the quality of life of our patients.

We all believe strongly in this philosophy and will do our utmost to see it carried out every day within our practice; from reception to the exam room, surgery to recovery. We understand and cherish the powerful bond that exists between our clients, their family members and their pets. We have made it our life’s work to respect and honour that bond and to enhance it at every opportunity by offering only our best care at all times.

We believe that information is the cornerstone from which our clients can build long, healthy, happy relationships with their pets. Our approach to medicine incorporates educating our clients in every aspect of the care of their pets, from nutrition and preventive health care through to recommending trusted experts from outside of our walls to ensure the continued good health of our patients.

We are honoured that our clients entrust us with the care of their pets. Every client who walks through our doors will be treated with honesty and respect and be served in the timeliest manner we can manage. We believe that this respect and trust moves in both directions and expect our clients to treat our staff and our advice with the same respect with which they are treated. Every patient that comes through our doors will receive our utmost attention and our best efforts every single day.

Together, with our clients, we will ensure that our patients will live long, healthy, happy lives.

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What you need to know about kitten vaccinations

Kittens will get vaccinations at 8 weeks, 12 weeks and 16 weeks, then annually. Overview A vaccine is a substance created to incite an immune response for a particular disease.  It needs to be given multiple times to a kitten to initiate his immune system. 

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Wednesday, March 18, 2020:

1. We are currently operating a "closed-waiting room" policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 613-394-4811. We will bring your pet into the clinic for an examination with the veterinarian. The veterinarian will then call you to discuss our recommended treatment plan. After your appointment, a technician will return your pet to your car and take care of any needed medications and payment.

2. We are continuing to accept appointments for urgent or sick pets only. All other services will be scheduled for a later time.

3. We are still OPEN with the following hours: Monday to Friday 9:00 am – 5:00 pm, Saturday & Sunday: Closed.

4. If you are ordering food or medications, please allow 5-7 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive at 613-394-4811 to pick up your order, but do not enter the clinic. We do have our online store available, which can be accessed from our website by clicking the online store button.

5. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

6. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our jobs. We have taken these measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur.

- Your dedicated team at Hillcrest Animal Hospital