Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.

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Van isle veterinary staff member holding a smiling cat

You Love Your Cat and We Love to Take Care of Your Cat

Why is preventive care worth it?

Cat lying down with kittens

Distocia – Difficulty Giving Birth

In most potential emergencies, we will want you to bring your pet in for us to triage and determine the severity of the condition and how we can help.

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“Do I Really Need to Test for Heartworm?”

We often get asked, “Do I really still need to test for heartworm?”

Veterinarian opening a dog's mouth and showing its teeth

Dentigerous Cyst

“Every tooth forms inside of a “dental sac.”

A woman pouring dog food into a bowl for a waiting dog

Pet Food – Why Didn’t You Tell Me We Were Out!

Has this happened at your home? It most certainly has at mine.

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Last updated: June 26, 2020

Dear Clients,

With recent changes to restrictions on businesses, we are pleased to advise that effective May 19, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.

1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY

This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".

3. OPERATING HOURS

We are OPEN with the following hours:

Monday to Friday 9:00 am – 5:00 pm
Saturday & Sunday: Closed

NEW PET OWNERS

Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

- Your dedicated team at Hillcrest Animal Hospital