Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.

call icon
613.394.4811

Hackers Suck!

If you sent us an email anytime over the past couple of years this message is for you…

Apparently we were the victims of a “driveby hacking” of our internet computer. The malware installed on our computer accessed all email addresses that this computer has received over time and generated an email designed to access your own email database and spread itself. This particular computer of ours has absolutely no access to our hospital computer system and is a “stand-alone” computer. No patient files can be accessed through this computer. We had our tech specialist in within an hour and he has fixed the problem.

We are posting this notice to encourage you to NOT open the email “from us” that has an attached invoice. Simply delete it. The trojan program is embedded in the attachment, as long as you don’t open it you will be fine. If you have a good virus/malware program on your computer you likely did not even see the email as they all seem to get blocked. You do not have an outstanding invoice from us or whatever it is telling you. We are sorry about this but there was little we could do to prevent it. We now have new software installed on this computer to prevent this from happening again.

If you have any concerns or questions about this at all, please give us a call and we will do our best to answer them. Again, there is literally no way that any patient information could be accessed from this computer, so all client and patient-related information is uncompromised.

Sincerely;
Mike Steen, DVM

Category:

Blog

What you need to know about kitten vaccinations

Kittens will get vaccinations at 8 weeks, 12 weeks and 16 weeks, then annually. Overview A vaccine is a substance created to incite an immune response for a particular disease.  It needs to be given multiple times to a kitten to initiate his immune system. 

Read More
See All Articles

Last updated: June 26, 2020

Dear Clients,

With recent changes to restrictions on businesses, we are pleased to advise that effective May 19, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.

1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY

This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

3. OPERATING HOURS

We are OPEN with the following hours:

Monday to Friday 9:00 am – 5:00 pm
Saturday & Sunday: Closed


NEW PET OWNERS

Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

- Your dedicated team at Hillcrest Animal Hospital