We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

613.394.4811

Would You Know the Difference – Online Ordering Precautions

Nowadays, you can get everything online. It is quite convenient to be able to order your pet’s medications and have them delivered right to your door, no questions asked. How do you know that you are getting what you have ordered?

Currently, there are lots of online pet pharmacies where you can order your pets flea and tick medication as well as other medications at a much lower cost than your veterinary clinic. The issue is a lot of these places where the product is coming from are not guaranteed that you are getting the same product that you would be getting from your veterinarian. Lots of the products look very similar to the ones that can be purchased from a veterinary clinic, but there are some key things that are also missing.

We have recently had an incident where a product was brought into us that had been ordered from a Canadian online pharmacy. Once the product was received, it was actually manufactured in Australia and was not even approved for sale in Canada. If this product had caused any adverse reactions with the pet, the Canadian department of the company would not support anything as they do not even deal with that product, which could leave for a very sticky situation and potentially very harmful situation for your pet.

Many of the drug companies DO NOT release their products to be sold to anyone but veterinary suppliers.

Please be aware when ordering online that you may not always be getting the product you think you are. Ensure before using the product on your pet that it is safe in Canada to be used.

If you ever have any questions or doubt, please do not hesitate to contact us directly and we would be more than happy to help.

Written by: Jennifer Lewis, ACA

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What you need to know about kitten vaccinations

Kittens will get vaccinations at 8 weeks, 12 weeks and 16 weeks, then annually. Overview A vaccine is a substance created to incite an immune response for a particular disease.  It needs to be given multiple times to a kitten to initiate his immune system. 

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Wednesday, March 18, 2020:

1. We are currently operating a "closed-waiting room" policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 613-394-4811. We will bring your pet into the clinic for an examination with the veterinarian. The veterinarian will then call you to discuss our recommended treatment plan. After your appointment, a technician will return your pet to your car and take care of any needed medications and payment.

2. We are continuing to accept appointments for urgent or sick pets only. All other services will be scheduled for a later time.

3. We are still OPEN with the following hours: Monday to Friday 9:00 am – 5:00 pm, Saturday & Sunday: Closed.

4. If you are ordering food or medications, please allow 5-7 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive at 613-394-4811 to pick up your order, but do not enter the clinic. We do have our online store available, which can be accessed from our website by clicking the online store button.

5. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

6. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our jobs. We have taken these measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur.

- Your dedicated team at Hillcrest Animal Hospital